Frequently Asked Questions

Read what our guests have to say about Glenlivet View

How do I make a change or cancel my booking?
Please contact the agency you booked through or contact us at info@glenlivetview.co.uk if it is a direct booking. See our booking terms and conditions.

What days and times do we arrive & leave the lodge?
Your break is for a minimum of 3 nights. Check-in is 4pm and we ask that you vacate the lodge by 9am on the date of departure. Due to Covid-19 regulations this may be subject to change and will be stated on your welcome documentation.

Can I bring my dog/pet?
Dogs are welcome to stay but we respectfully request that they are not allowed on the bed or furniture and that you clean up any mess from outside areas. An additional fee will be levied if extra cleaning is required or damage caused. If you wish to bring other pets please contact us before booking.

Do you supply bed linen and towels?
Yes. Towels and bed linen are supplied (but not cot linen) and beds will be made up prior to your arrival.

Is the accommodation cleaned between and during holidays?
The lodge is cleaned and beds changed after each guest leaves. If you are staying for more than one week, please let us know whether or not you would like this scheduled cleaning to take place whilst you are there. As change-over time is limited, we would be grateful if you could vacate the lodge on time and leave it clean and tidy. Under covid-19 restrictions more details will be added to your welcome documentation.

What happens if we encounter problems during our holiday?
Please contact us straight away so that any remedial action can be taken as soon as possible.

Are cots and highchairs supplied?
Yes. A travel cot and high chair are supplied.

What is the procedure for booking and paying for our visit?
Please contact the agency you booked through or contact us at info@glenlivetview.co.uk if it is a direct booking. See our booking terms and conditions.

What does the price of my holiday include?
The price you pay is inclusive of VAT and covers exclusive use of the lodge, water, electricity, heating and linen. In order to maintain our green credentials we operate a fair use policy on our electricity.

Can I book a short break?
You can book short breaks of 3 days or more.

Can I smoke in the accommodation?
Smoking is strictly prohibited inside and on the veranda of the lodge. If you wish to smoke in the garden, please make sure the patio doors and windows are closed to prevent smoke entering the living area. Please ensure you dispose of your extinquished cigarettes in the bin.

What equipment will be in the accommodation?
The living area has a television with free-sat and dvd player. The kitchen contains a washing machine, dishwasher, microwave, electric oven and hob, kettle and toaster. Heating is via electric panel heaters and in addition, there is a feature heater in the living area and a heated towel-rail in the bathroom.

Is the accommodation suitable for people with mobility problems?
The lodge is on a single level so should present few problems to those who are less mobile. There are however, three steps leading to/from the front door which could be difficult for some people and, although there is a power shower in the bathroom, it is necessary to climb into the bath to make use of it. If you have any concerns, please contact us prior to booking.

Does the lodge have wifi?
There is wifi in the lodge, which is suitable for checking emails and browsing social media. It is not suitable for streaming.